职位一：高级解决方案架构师 (Senior) Solutions Architect

 简历投递 https://brightdata.com/careers/solution-architect-chinahttps://brightdata.com/careers/solution-architect-china

或发送标题为 (Senior) Solutions Architect 的邮件至 brightdata.SAchina@comeetapply.com 

职位概述

作为 Bright Data 的（高级）解决方案架构师，您将成为我们最重要战略客户关系的技术核心。

这是一个高影响力的“全栈”技术职位，贯穿客户全生命周期 - 从售前阶段主导技术方案以赢得技术认可 (Technical Win)，到确保客户长期价值实现，并与销售团队合作推动业务拓展。

您不仅仅是一名技术资源，更是客户的战略合作伙伴。您将架起复杂网络数据挑战与业务成果之间的桥梁，与销售、产品及研发团队紧密协作，确保客户能够轻松扩展其数据采集基础设施。

Role Overview

As a (Senior) Solutions Architect at Bright Data, you will be the technical backbone of our most strategic customer relationships. This is a high-impact, "full-stack" technical role spanning the entire customer lifecycle—from architecting the initial "technical win" in Pre-sales to ensuring long-term value and partnering with sales on expansion opportunities.

You aren't just a technical resource; you are a strategic partner. You will bridge the gap between complex web data challenges and business outcomes, working closely with Sales, Product, and R&D to ensure our customers can scale their data collection infrastructure with ease.

核心职责

• 售前战略支持： 与客户主管 (Account Executives) 合作评估商机，通过深思熟虑的白板演示主导技术需求挖掘，并构建精心设计的概念验证 (POC)，以充分展示 Bright Data 产品套件的独特价值。

• 架构设计与落地实施： 主导技术实施工作，与客户团队协作，确保解决方案无缝集成至其现有系统。

• 客户留存与业务拓展： 定期主导技术评审，发掘优化机会，探索新的使用场景，推动客户从基础使用向更高级的架构方案演进。

• 倾听客户之声： 作为产品与工程团队的关键反馈渠道，将一线市场需求转化为产品功能要素，协调功能交付，确保最终成果符合客户要求。

• 技术布道： 主导技术研讨会，沉淀典型用例及“黄金标准”解决方案文档，并在公司内部及更广泛的技术社区中进行分享与推广。

Key Responsibilities

• Strategic Pre-Sales: Partner with Account Executives to qualify opportunities, lead technical discovery with thoughtful whiteboarding sessions, and build sophisticated POCs that demonstrate the unique value of Bright Data’s suite.

• Architecture & Implementation: Lead technical implementations, working with customer teams to ensure seamless integration of solutions into their systems.

• Retention & Expansion: You will lead regular technical reviews to identify optimization opportunities, uncover new use cases, and transition customers from basic usage to advanced architectural adoption.

• Voice of the Customer: Act as a critical feedback loop for our Product and Engineering teams. You will translate field requirements into product features, Coordinate delivery of the features ensuring the deliverables meet customer requirements.

• Technical Evangelism: Lead workshops and document use cases and "gold standard" solutions to be shared both internally and with the broader community.

任职要求

• 工作经验： 5年以上在 SaaS、云计算或数据领域担任高级面向客户技术角色的经验（如解决方案架构师、售前工程师或技术顾问）。

• 技术深度： 精通 Python 或 Node.js，深入理解 Web 技术（HTML/CSS/JS、HTTP 协议及网络基础知识）。

• 网络自动化： 具备现代无头浏览器框架的实操经验，如 Puppeteer, Playwright, 或 Selenium。

• 战略思维： 具备向高管层清晰传达复杂技术概念的能力，同时也能与一线开发者深入探讨技术细节 ("in the weeds")。

• 适应能力： 能够在高速发展的环境中游刃有余；积极主动、条理清晰，具备同时高效管理多个高优先级项目的能力。

Requirements

• Experience: 5+ years in a Senior technical client-facing role (Solutions Architect, Sales Engineer, or Technical Consultant) within the SaaS, Cloud, or Data space.

• Technical Depth: Proficiency in Python or Node.js, and a deep understanding of web technologies (HTML/CSS/JS, HTTP protocols, and networking).

• Web Automation: Hands-on experience with modern headless browsing frameworks like Puppeteer, Playwright, or Selenium.

• Strategic Mindset: Proven ability to communicate complex technical concepts to executive stakeholders while remaining comfortable "in the weeds" with developers.

• Adaptability: Thrives in a high-velocity environment; you are proactive, organized, and capable of managing multiple high-priority projects simultaneously.

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职位二：亚太区一线技术支持 APAC Tier-1 Support

 简历投递
https://brightdata.com/careers/tier-1-support-apachttps://brightdata.com/careers/tier-1-support-apac

 或发送标题为 APAC Tier-1 Support 的邮件至 brightdata.supportAPAC@comeetapply.com 

职位概述
我们正在寻找一位内驱力强、技术过硬的技术支持专员加入我们的团队。
在此职位中，您将为我们先进的产品提供技术支持，确保客户获得无缝体验。
虽然您将身处一个高度协作的团队，但您也必须具备独立工作能力、责任心与担当，能够妥善管理客户咨询并排查技术故障。
强大的组织能力、职业素养、积极主动解决问题的态度以及礼貌周到的服务意识是该岗位的基本要求。同时，您还需要具备快速学习并应用技术知识的能力。

Role Overview

We are seeking a highly motivated and technically skilled Technical Support manager to join our team.

In this role, you will provide support for our complex products, ensuring a seamless experience for our customers.

While you'll be part of a collaborative team, you must also be independent, responsible, and accountable in managing customer inquiries and troubleshooting technical issues.

Strong organizational skills, professionalism, proactive problem-solving and a courteous approach are essential, as is the ability to quickly learn and apply technical knowledge.

核心职责 

• 高效响应： 通过多种渠道（语音/书面/演示），在处理大量客户技术咨询的同时，及时、准确地为 Bright Data 客户提供技术支持。

• 独立排障： 能够利用内部文档，独立理解并解决技术问题。

• 优化体验： 向客户清晰解释解决方案，并为他们提供最佳的操作工作流建议。

• 跨部门协作： 与其他部门沟通协作以明确问题细节，并在必要时进行升级（Escalate）处理。

Responsibilities

• Provide Bright Data's customers with timely and accurate technical support, while handling high volume of technical customer inquiries, by different channels (talk\write\present)
• Independently understand and solve technical problems using internal documentation.
• Clarify problem solutions to customers and provide them with the best workflows.
• Interact with other departments to clarify issues and escalate them when required.

任职要求 

• 具备类似岗位的过往工作经验。

• 具备 JavaScript 和 HTML 的基础编程知识（熟悉 Python 或其他编程语言者优先）。

• 具备较强的技术综合能力与技术思维，能够熟练阅读技术文档并排查故障。

• 出色的口语与书面商务沟通能力，能够顺畅地与全球客户进行跨国线上沟通与会议。

• 具备强烈的客户导向意识、责任心和条理性；学习能力强，拥有高效交付（Quick Delivery）的工作态度。

• 精通中文和英文（可作为工作语言）。

Requirements

• Past experience in a similar role.
• Basic programming knowledge of JavaScript and HTML (Python or other languages - an advantage).
• Strong technical skills and orientation, including the ability to read technical documentation and troubleshoot issues.
• Excellent and effective spoken & written business communication skills in order to participate in calls with global company customers
• Customer oriented, accountable, organized, fast learning skills, and with a quick delivery mentality.
• Proficiency in Chinese & English

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关于 Bright Data

Bright Data 是全球排名居首的网络数据平台，为几乎所有行业 2 万多家组织的公共数据需求提供支持。我们的解决方案用于推动人工智能以及网络数据的研究、监控和分析，促成更为明智的决策。Bright Data 提供完整的网络数据平台，从屡获殊荣的代理网络和人工智能驱动的网络抓取工具，到动态刷新的数据集、无与伦比的零售和电子商务数据智能套件，以及完全托管的数据服务，无所不包。

让公共网络数据便捷可用对于保持市场中的公开竞争地位，以及为大语言模型（LLM）提供不同的数据类型至关重要。作为行业领导者，我们致力于维护公共网络数据的使用。Bright Data 已经证明，其信息抓取实践符合道德标准，透明度高，用于合法商业用途和社会公益活动，符合法律规范。我们拥有 5500 余项专利，能够引领网络数据的创新，我们深感自豪。