一、预订酒店

1. 询问与预订

中文	英文
我想预订一个房间。	I'd like to make a reservation.
下周五有房间吗？	Do you have any rooms available for next Friday?
住三个晚上。	For three nights.
大床房还是双床房？	Queen bed or twin beds?
一晚多少钱？	How much is it per night?
包含早餐吗？	Is breakfast included?

2. 特殊要求

中文	英文
可以加床吗？	Can I have an extra bed?
要无烟房。	Non-smoking room, please.
想要高层的房间。	I'd prefer a room on a high floor.
有海景房吗？	Do you have a room with an ocean view?
要安静一点的房间。	I'd like a quiet room, please.

对话示例 - 电话预订

A: Thank you for calling Sunshine Hotel. How can I help you? (感谢致电阳光酒店。有什么可以帮您？)

B: Hi, I'd like to make a reservation for next weekend. (你好，我想预订下周末的房间。)

A: Sure. Which dates are you looking for? (好的。具体是哪几天？)

B: Friday the 15th to Sunday the 17th, two nights. (15号周五到17号周日，两晚。)

A: Let me check availability... Yes, we have rooms available. What type of room would you like? (我查一下空房... 好的，有房间。您想要什么类型的？)

B: A double room with a queen bed, please. Non-smoking. (大床房，双人床。无烟。)

A: That's $120 per night, breakfast included. (每晚120美元，含早餐。)

B: That sounds good. Can I have an extra bed? I'm traveling with my child. (听起来不错。可以加床吗？我和孩子一起。)

A: Yes, we can add an extra bed for $20 per night. (可以的，加床每晚20美元。)

B: Perfect. I'll take it. (完美。就要这个。)

A: Great. Can I have your name and phone number? (好的。请告诉我您的姓名和电话？)

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二、办理入住 (Check-in)

1. 到达酒店

中文	英文
我有预订。	I have a reservation.
姓王，预订了今晚的房间。	Under the name Wang, for tonight.
办理入住。	Checking in, please.
这是我的护照。	Here's my passport.

2. 入住手续

中文	英文
请填一下这张表。	Please fill out this form.
需要交押金吗？	Do I need to pay a deposit?
可以刷卡吗？	Can I pay by card?
早餐几点开始？	What time is breakfast?
退房时间是几点？	What time is check-out?

3. 拿到房卡

中文	英文
您的房间号是802。	Your room number is 802.
这是您的房卡。	Here's your room key / key card.
电梯在那边。	The elevators are over there.
早餐在一楼餐厅。	Breakfast is in the restaurant on the first floor.
需要帮您拿行李吗？	Do you need help with your luggage?

对话示例 - 办理入住

A: Good afternoon. Welcome to Sunshine Hotel. (下午好。欢迎来到阳光酒店。)

B: Hi, I have a reservation under Wang. (你好，我有预订，姓王。)

A: Let me check... Yes, Mr. Wang, a double room for two nights with an extra bed. Is that correct? (我查一下... 好的，王先生，双人大床房两晚，加床。对吗？)

B: Yes, that's right. (对的。)

A: Great. Could I see your passport, please? (好的。能看一下您的护照吗？)

B: Sure. Here you go. (当然。给你。)

A: Thank you. And could you fill out this registration form? (谢谢。请填一下这张登记表。)

B: OK. (好的。)

(A fills out the form)

A: How would you like to pay? (您怎么付款？)

B: Credit card, please. (刷卡。)

A: We'll need a $50 deposit for incidentals. It will be refunded at check-out. (需要50美元押金用于杂费，退房时退还。)

B: No problem. (没问题。)

A: Here's your key card. Room 802, on the 8th floor. Breakfast is from 7 to 10 AM in the restaurant on the first floor. (这是您的房卡。802房间，8楼。早餐7点到10点在一楼餐厅。)

B: Great. And what time is check-out? (好的。退房是几点？)

A: Check-out is at 11 AM. (退房是上午11点。)

B: Got it. Thanks! (明白了。谢谢！)

A: You're welcome. The elevators are to your left. Enjoy your stay! (不客气。电梯在您左手边。祝您入住愉快！)

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三、在房间里

1. 进房间后

中文	英文
房间真不错！	The room is nice!
Wi-Fi密码是多少？	What's the Wi-Fi password?
空调怎么调？	How do I adjust the air conditioning?
电视遥控器在哪儿？	Where's the TV remote?
有转换插头吗？	Do you have a power adapter?

2. 遇到问题

中文	英文
空调坏了。	The air conditioner isn't working.
没有热水。	There's no hot water.
房间太吵了。	The room is too noisy.
隔壁太吵了。	The neighbors are too loud.
灯不亮了。	The light isn't working.
马桶堵了。	The toilet is clogged.

对话示例 - 发现问题

A: Hello, front desk? This is room 802. (你好，前台吗？我是802房间。)

B: Yes, Mr. Wang. How can I help you? (是的，王先生。有什么可以帮您？)

A: The air conditioner doesn't seem to be working. It's not getting cold. (空调好像坏了，不制冷。)

B: I'm sorry to hear that. I'll send someone up to check it right away. (很抱歉听到这个。我马上派人上去检查。)

A: Thanks. Also, the Wi-Fi password on the card doesn't seem to work. (谢谢。还有，卡上的Wi-Fi密码好像不对。)

B: Let me check... For room 802, the password is "sunshine802". (我查一下... 802房间的密码是 "sunshine802"。)

A: OK, I'll try that. Thanks. (好的，我试试。谢谢。)

B: The maintenance person will be there in about 5 minutes. (维修人员大概5分钟后到。)

A: Great. Thanks for your help. (好的。谢谢帮助。)

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四、客房服务

1. 叫客房服务

中文	英文
我需要一些毛巾。	I need some extra towels.
能多送几个枕头吗？	Can I have more pillows?
房间需要打扫一下。	Could you clean my room?
什么时候打扫房间？	What time is housekeeping?
请给我送一瓶水。	Can you send up a bottle of water?

2. 点餐服务 (Room Service)

中文	英文
我想点客房送餐。	I'd like to order room service.
有菜单吗？	Do you have a menu?
请送到802房间。	To room 802, please.
需要多久？	How long will it take?
可以签单吗？	Can I charge it to my room?

对话示例 - 客房服务

A: Housekeeping. How can I help you? (客房服务。有什么可以帮您？)

B: Hi, this is room 802. Could I have some extra towels? (你好，802房间。能多要几条毛巾吗？)

A: Of course. How many would you like? (当然。需要几条？)

B: Two more bath towels, please. (再来两条浴巾。)

A: Sure. I'll bring them right up. (好的。我马上送上去。)

B: Thanks. Also, is it possible to get a later housekeeping? I'm still resting. (谢谢。还有，能晚点打扫房间吗？我还在休息。)

A: No problem. What time would you like us to come? (没问题。您希望我们几点来？)

B: Around 2 PM? (下午2点左右？)

A: I'll make a note. 2 PM it is. (我记下了。下午2点。)

B: Great. Thanks so much! (太好了。非常感谢！)

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五、投诉与问题解决

1. 提出投诉

中文	英文
我要投诉。	I'd like to make a complaint.
我对房间不满意。	I'm not happy with the room.
这和预订的不一样。	This is not what I booked.
能给我换房间吗？	Can I change rooms?
请叫经理来。	Can I speak to the manager?

2. 解决问题

中文	英文
我马上处理。	I'll take care of it right away.
很抱歉给您带来不便。	I'm sorry for the inconvenience.
我们会尽快修好。	We'll fix it as soon as possible.
给您升级房间可以吗？	Can we upgrade your room as compensation?
作为补偿，我们送您一份早餐。	As compensation, we'd like to offer you free breakfast.

对话示例 - 投诉

A: Front desk, this is room 802. I have a problem. (前台，我是802房间。有个问题。)

B: What seems to be the problem, Mr. Wang? (王先生，请问是什么问题？)

A: The room next door is extremely loud. I can hear music and people talking. It's past midnight and I can't sleep. (隔壁房间特别吵。我能听到音乐和人说话声。已经过午夜了，我睡不着。)

B: I'm very sorry to hear that. I'll call their room right away and ask them to keep it down. (很抱歉听到这个。我马上给他们房间打电话，让他们安静些。)

A: Thank you. I hope it stops soon. (谢谢。希望很快能安静。)

(20 minutes later)

A: Front desk? They're still loud. (前台？他们还是吵。)

B: I'm so sorry, Mr. Wang. We've spoken to them twice. Would you like to move to another room? (非常抱歉，王先生。我们已经和他们说了两次。您愿意换到另一个房间吗？)

A: Yes, please. I need to get some sleep. (好的，我需要睡觉。)

B: Of course. We have a room on the 10th floor available. It's a suite - we'll upgrade you at no charge for the inconvenience. (当然。10楼有一个房间空着，是套房。作为补偿，我们免费为您升级。)

A: That would be great. Thank you. (那太好了。谢谢。)

B: I'll send someone up to help you move your luggage. Again, I'm very sorry about this. (我派人上去帮您搬行李。再次为这件事道歉。)

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六、退房 (Check-out)

1. 办理退房

中文	英文
我要退房。	I'd like to check out.
这是房卡。	Here's the key card.
能帮我叫辆出租车吗？	Can you call a taxi for me?
可以寄存行李吗？	Can I leave my luggage here?
我一会儿回来取。	I'll pick it up later.

2. 账单

中文	英文
请给我账单。	Can I have the bill, please?
这是什么费用？	What is this charge for?
能给我明细吗？	Can I have an itemized bill?
我可以用信用卡付吗？	Can I pay by credit card?
押金什么时候退？	When will the deposit be refunded?

3. 评价与离开

中文	英文
住得很愉快。	I had a pleasant stay.
谢谢你们的服务。	Thank you for your service.
下次还会来住。	I'll stay here again next time.
再见！	Goodbye! / Have a nice day!

对话示例 - 退房

A: Good morning. Checking out? (早上好。退房吗？)

B: Yes, please. Room 802. (是的。802房间。)

A: One moment... Here's your bill. Please take a look. (稍等... 这是您的账单。请过目。)

B: (Looks at bill) What's this $20 charge for? (看账单) 这20美元是什么费用？)

A: That's the extra bed for the second night. (那是第二晚加床的费用。)

B: Oh right, I forgot. Everything else looks correct. (哦对，我忘了。其他都对。)

A: Great. How would you like to pay? (好的。您怎么付款？)

B: Credit card, please. (刷卡。)

A: Here's your card and receipt. Your $50 deposit will be refunded to your card within 3-5 business days. (这是您的卡和小票。50美元押金会在3-5个工作日内退回到您的卡上。)

B: Perfect. Can I leave my luggage here for a few hours? I have a late flight. (完美。我能把行李寄存几个小时吗？我航班比较晚。)

A: Of course. We have a luggage room. Just leave it with the bellman. (当然。我们有行李房。交给行李员就行。)

B: Great. And can you call a taxi for me? (好的。能帮我叫辆出租车吗？)

A: Sure. Where are you heading? (好的。去哪儿？)

B: To the airport. (去机场。)

A: The taxi will be here in about 5 minutes. You can wait in the lobby. (出租车大概5分钟后到。您可以在大堂等候。)

B: Thank you so much for everything. I had a great stay. (非常感谢你们的一切。我住得很愉快。)

A: You're very welcome. We hope to see you again! (不客气。期待您再次光临！)

B: Definitely. Goodbye! (一定会的。再见！)

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七、酒店词汇大全

1. 房间类型 (Room Types)

英文	中文	英文	中文
Single room	单人间	Double room	双人间(一张大床)
Twin room	双床间(两张单人床)	Queen room	大床房
King room	特大床房	Suite	套房
Family room	家庭房	Connecting rooms	连通房
Adjoining rooms	相邻房	Non-smoking room	无烟房
Smoking room	吸烟房	Ocean view room	海景房
City view room	城景房	Mountain view room	山景房

2. 房间设施 (Room Amenities)

英文	中文	英文	中文
Air conditioning	空调	Heating	暖气
TV / Television	电视	Remote control	遥控器
Wi-Fi	无线网络	Mini bar	迷你吧
Refrigerator	冰箱	Kettle	热水壶
Coffee maker	咖啡机	Hair dryer	吹风机
Iron	熨斗	Ironing board	熨衣板
Safe / Safe box	保险箱	Desk	书桌
Lamp	台灯	Wardrobe / Closet	衣柜
Hangers	衣架	Slippers	拖鞋
Bathrobe	浴袍	Towels	毛巾
Toiletries	洗漱用品	Shampoo	洗发水
Conditioner	护发素	Body wash	沐浴露
Soap	肥皂	Toothbrush	牙刷
Toothpaste	牙膏	Comb	梳子

3. 酒店设施与服务 (Hotel Facilities & Services)

英文	中文	英文	中文
Lobby	大堂	Reception / Front desk	前台
Check-in	入住	Check-out	退房
Room service	客房送餐	Housekeeping	客房清洁
Restaurant	餐厅	Bar / Lounge	酒吧/酒廊
Breakfast buffet	早餐自助	Gym / Fitness center	健身房
Swimming pool	游泳池	Spa	水疗中心
Business center	商务中心	Conference room	会议室
Laundry service	洗衣服务	Dry cleaning	干洗
Parking	停车场	Valet parking	代客泊车
Bellman / Porter	行李员	Concierge	礼宾部
Elevator / Lift	电梯	Stairs	楼梯
Luggage storage	行李寄存	Safe deposit box	保险箱(前台)

4. 床型 (Bed Types)

英文	中文	说明
Single bed	单人床	约90cm宽
Double bed	双人床	约135cm宽
Queen bed	大床	约150cm宽
King bed	特大床	约180cm宽
Twin beds	两张单人床
Sofa bed	沙发床
Rollaway bed	折叠床/加床	Extra bed
Crib / Cot	婴儿床	For babies

5. 早餐相关 (Breakfast)

英文	中文	英文	中文
Continental breakfast	欧陆早餐	Full breakfast	全早餐
Buffet	自助餐	À la carte	单点
Eggs	鸡蛋	Omelette	煎蛋卷
Scrambled eggs	炒蛋	Fried eggs	煎蛋
Boiled eggs	煮蛋	Poached eggs	水波蛋
Bacon	培根	Sausage	香肠
Toast	吐司	Croissant	可颂/牛角包
Pastry	糕点	Pancake	薄煎饼
Waffle	华夫饼	Cereal	麦片
Yogurt	酸奶	Fruit	水果
Juice	果汁	Coffee	咖啡
Tea	茶	Milk	牛奶

6. 问题与投诉 (Problems & Complaints)

英文	中文	英文	中文
Noisy	吵闹的	Too loud	太吵
Not working	坏了	Broken	坏了
Leaking	漏水	Clogged	堵了
Dirty	脏的	Smelly	有味道
Too cold / hot	太冷/太热	No hot water	没热水
No towels	没毛巾	No toilet paper	没卫生纸

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八、实用短语速查表

英文	中文	场景
I have a reservation.	我有预订。	入住
Checking in / out.	办理入住/退房。	前台
What time is breakfast?	早餐几点？	询问
Can I have an extra towel?	能多给条毛巾吗？	客房服务
The air conditioner isn't working.	空调坏了。	投诉
Can I change rooms?	能换房间吗？	投诉
I'd like to order room service.	我想点客房送餐。	点餐
Can you call a taxi for me?	能帮我叫出租车吗？	退房
Can I leave my luggage here?	能寄存行李吗？	退房
What is this charge for?	这是什么费用？	结账
I had a great stay.	我住得很愉快。	退房
I'll stay here again.	下次还会来住。	评价

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九、完整酒店住宿对话示例

场景：从入住到退房全过程

Part 1: 到达与入住

A: (Arriving at hotel) Wow, this hotel looks nice. (到达酒店) 哇，这酒店看起来不错。)

B: Yeah, I'm glad we booked it. Let's check in. (是啊，幸好订了这家。去办入住吧。)

(At front desk)

C: Good afternoon! Welcome to Grand Hotel. Do you have a reservation? (下午好！欢迎来到格兰德酒店。请问有预订吗？)

A: Yes, under the name Zhang. Two nights, with an extra bed. (有，姓张。两晚，加床。)

C: Let me check... Yes, Mr. Zhang. Two adults and one child, is that correct? (我查一下... 好的，张先生。两位成人和一位儿童，对吗？)

A: That's right. (对的。)

C: Great. Could I see your passports, please? (好的。请出示一下护照？)

A: Sure. Here you go. (当然。给你。)

C: Thank you. And could you fill out this registration form? (谢谢。请填一下这张登记表。)

A: OK. (好的。)

C: How would you like to pay? (您怎么付款？)

A: Credit card. (刷卡。)

C: We'll need a $100 deposit for incidentals. It will be refunded at check-out. (需要100美元押金用于杂费，退房时退还。)

A: No problem. (没问题。)

C: Here are your key cards. Room 1208, on the 12th floor. Breakfast is from 6:30 to 10 AM in the restaurant on the second floor. (这是您的房卡。1208房间，12楼。早餐6点半到10点在二楼餐厅。)

A: Great. What time is check-out? (好的。退房是几点？)

C: Check-out is at 11 AM. The elevators are to your right. Enjoy your stay! (退房是上午11点。电梯在您右手边。祝您入住愉快！)

A: Thank you! (谢谢！)

Part 2: 在房间

(In the room)

B: Wow, this room is great! And look at the view! (哇，这房间真不错！看这景色！)

A: Amazing! And they put the extra bed here. (太棒了！他们把加床放这儿了。)

B: Let's check everything. AC works, TV works... (检查一下。空调能用，电视能用...)

A: And the bathroom is clean. Looks good. (卫生间也干净。看起来不错。)

B: What's the Wi-Fi password? (Wi-Fi密码是多少？)

A: It's on the card. "Grand1208". (卡上有。"Grand1208"。)

B: Got it. I'm hungry. Want to order room service or go out? (连上了。我饿了。想叫客房送餐还是出去吃？)

A: Let's go out and explore. But first, I want to take a shower. (出去逛逛吧。不过我先洗个澡。)

B: Sounds good. (好。)

Part 3: 客房服务

(Next morning)

A: (On phone) Hello, front desk? This is room 1208. (打电话) 你好，前台吗？我是1208房间。)

C: Yes, Mr. Zhang. How can I help you? (是的，张先生。有什么可以帮您？)

A: We need some extra towels. And could we have two more bottles of water? (我们需要多加几条毛巾。能再要两瓶水吗？)

C: Of course. I'll send housekeeping up right away. (当然。我马上让客房服务送上去。)

A: Thanks. Also, what time does the pool open? (谢谢。还有，游泳池几点开？)

C: The pool is open from 7 AM to 9 PM. (游泳池早上7点到晚上9点开放。)

A: Great. Thanks for your help! (好的。谢谢帮助！)

C: You're welcome. Enjoy your day! (不客气。祝您今天愉快！)

Part 4: 退房

(Last day)

A: Well, our trip is over. Time to check out. (好了，旅行结束了。该退房了。)

B: I don't want to leave! This hotel was so nice. (我不想走！这家酒店太好了。)

A: We can come back again someday. Let's go downstairs. (改天可以再来。下楼吧。)

(At front desk)

C: Good morning! Checking out? (早上好！退房吗？)

A: Yes, room 1208. Here are the key cards. (是的，1208房间。这是房卡。)

C: One moment... Here's your bill. Please review it. (稍等... 这是您的账单。请核对。)

A: (Looks) Looks correct. (看) 看起来没错。)

C: Great. I'll process your refund for the $100 deposit. It will be back on your card in 3-5 business days. (好的。我处理一下100美元押金的退款。会在3-5个工作日内退回到您的卡上。)

A: Perfect. Can we leave our luggage here for a few hours? Our flight isn't until evening. (完美。我们能寄存行李几个小时吗？我们的航班是晚上的。)

C: Of course. Just leave it with the bellman over there. He'll give you a claim ticket. (当然。交给那边的行李员就行。他会给您一个取件凭证。)

A: Great. And can you call a taxi for us to the airport? (好的。能帮我们叫辆去机场的出租车吗？)

C: Sure. The taxi will be here in about 10 minutes. You can wait in the lobby. (好的。出租车大概10分钟后到。您可以在大堂等候。)

A: Thank you so much. We had a wonderful stay. (非常感谢。我们住得非常愉快。)

C: I'm so glad to hear that. We hope to see you again! (很高兴听到您这么说。期待您再次光临！)

A: Definitely. Goodbye! (一定会的。再见！)

C: Goodbye! Have a safe flight! (再见！祝您飞行安全！)